Setting Up Two-Factor Authentication | Trend Micro Service Central

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If your administrator has enforced two-factor authentication, it means that two-factor authentication must be used every time you log on to the End User Console and it cannot be disabled. Complete the following steps to set up two-factor authentication before you can access the End User Console.

The Trend Micro Email Security End User Console provides two-factor authentication support. Two-factor authentication provides an added layer of security for end user accounts and prevents unauthorized access to your Trend Micro Email Security End User Console, even if your password is stolen.

After enabling two-factor authentication, end user accounts need to provide the following authentication credentials each time they sign in:

Local account and password (already registered on the End User Console)
A one-time password generated by the Google Authenticator app

This section describes how to set up two-factor authentication with a local account.

Log on to the Trend Micro Email Security End User Console with your local account and password.
Click your account name in the top right corner and choose Two-Factor Authentication to open the setup wizard.
Set up two-factor authentication in the wizard.
1. Click Get Started.
2. Verify your email address and click Next.
3. Obtain the verification code from the notification sent to your email address.
  Note:
  If you did not get the verification code, wait for at least 3 minutes before clicking Resend Code.
4. Type the verification code and click Next.
5. Follow the instructions to set up two-factor authentication.
  1. Download Google Authenticator either from Apple's App Store or Google Play and install it on your mobile phone.
  2. Add your Trend Micro Email Security account to Google Authenticator by scanning the QR code.
  3. Provide the 6-digit code generated by Google Authenticator to verify that your authentication works properly.
6. Click Finish.
  Your account will be presented with the two-factor authentication when you try to log on.
  
  If you want to disable two-factor authentication, click Disable on the Two-Factor Authentication screen. If your administrator has enforced two-factor authentication, click Reset to reset two-factor authentication if necessary.