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Common Issues When Using the Tool to Validate Windows Images

Issue
Cause
Recommended Action
Unable to upload an OVA file.
The image does not meet the minimum or maximum size requirements.
Verify that the size of the OVA file is supported by your product.
Unable to prepare a virtual machine image.
The image was not created using VirtualBox.
Install a supported VirtualBox version. For details, see System Requirements.
VirtualBox is not installed on the computer.
VirtualBox version is not supported for the selected guest OS
The image uses an unsupported operating system.
Use a supported operating system. For details, see Required Software.
VirtualBox is unresponsive.
Refer to the VirtualBox documentation.
https://www.virtualbox.org/manual/ch12.html#idp54271008
Unable to start the VirtualBox installation CD/DVD.
Settings are incorrectly configured.
Open the imported image using VirtualBox and verify the following Storage settings.
  • Select Controller: IDE and verify that the specified type is set to PIIX4.
    vbox-piix.jpg
    Controller: IDE must be set to PIIX4
  • Select the optical disc icon and verify that the specified Optical Drive is set to IDE Secondary Device 0.
    fig2-14-winide.png
    Optical drive is set to IDE Secondary Device 0
Unable to enter the desktop of the guest operating system.
Group policy settings are incorrectly configured.
Click OK on the Virtual Analyzer Image Preparation Tool Test screen to enter the desktop of the guest operating system.
troubleshoot-logon.png
Unable to start SandboxWizard.exe in the guest image.
AutoPlay settings are incorrectly configured.
  1. Open VirtualBox.
  2. On the VirtualBox Manager screen, click vbox-start.jpg to power on the image.
  3. On the guest operating system, perform the following:
    1. Go to Control Panel → Hardware and Sound → AutoPlay.
    2. Select Install or run program from your media from the Software and games drop-down menu.
    3. Click Save.
    4. Open the Local Group Policy Editor.
    5. Go to Computer Configuration → Administrative Templates → Windows Components → AutoPlay Policies.
    6. Select Not configured to disable AutoPlay.
Unable to prepare a Windows 7 or Windows Server 2008 R2 virtual machine image.
Updates KB4474419 and KB4490628 are not installed.
Manually install the updates.
  1. Open VirtualBox.
  2. On the VirtualBox Manager screen, click vbox-start.jpg to power on the image.
  3. On the guest operating system, perform the following:
    1. Open a web browser and go to the Microsoft Update Catalog site.
    2. Search for KB4474419 and KB4490628 and download the correct update files for the guest operating system.
    3. Install the updates.

Common Issues When Using the Tool to Validate Linux Images

Issue
Cause
Recommended Action
Unable to prepare a virtual machine image.
The VirtualBox virtual machine type is not supported.
Use the correct virtual machine type.
  • Type: Linux
  • Version:
    • CentOS and RHEL: Red Hat (64-bit)
    • Ubuntu: Ubuntu (64-bit)
Unable to connect to the virtual machine environment.
sshd is not running in virtual machine environment.
Start sshd in virtual machine environment.
The virtual machine environment’s network interface is not connected.
Verify network interface is connected on boot.
Unable to install required packages with specified ISO.
The specified ISO is not the correct installation ISO.
Download the installation ISO from the official website.
  • For CentOS 7.8, download the CentOS 7.8.2003 Installation ISO CentOS-7-x86_64-Everything-2003.iso
  • For RHEL 7.9, download the RHEL 7.9 distribution ISO rhel-server-7.9-x86_64-dvd.iso
  • For RHEL 8.3, download the RHEL 8.3 distribution ISO rhel-8.3-x86_64-dvd.iso
The ISO file can be verified by checking the hash value. If the issue persists, contact your support provider for assistance.
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