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Understand the full requirements and limitations for updating to TrendAI Vision One™ Endpoint Security agents with Standard Endpoint Protection.

What are the platform requirements?
Your environment must meet the following criteria:
  • You must have the upgraded TrendAI Vision One™ for Service Providers console with the following modules:
    • Licensing Management Platform (LMP)
    • Remote Manager (RM)
  • Managed customers with Worry-Free Services Standard license. Support for other license types is coming soon.
  • Managed customers have the TrendAI Vision One™ console provisioned.
  • Your TrendAI Vision One™ for Service Providers account has the Master Administrator role or a custom role with the Update Worry-Free agents permission enabled. If you do not have this permission, the function might not be visible to your account and you cannot start the update.
  • Target endpoints appear in TrendAI Vision One™ for Service Providers Endpoint Inventory and have the Worry-Free Services agent installed.
    • You cannot update Worry-Free agents from the customer's TrendAI Vision One™ console Endpoint Inventory.
    • Worry-Free Business Security On-Premises is not supported.
What are the endpoint requirements?
Your customers' endpoints must meet the following:
  • Worry-Free Services Security Agent must be online and updated to Windows agent version 6.7.4082 and later. Updating supports both desktop and server versions of Windows. Offline agents start the update process as soon as they reconnect.
  • The endpoint must also have the TrendAI Vision One™ Endpoint Security agent installed and appear in the TrendAI Vision One™ for Service Providers Endpoint Inventory.
  • The endpoint must meet the minimum requirements for Standard Endpoint Protection. For more information, see Standard Endpoint Protection system requirements.
What are some limitations to updating?
The following limitations apply:
  • You can only update endpoints for one customer at a time.
  • You can select a maximum of 200 endpoints to update at a time.
  • Logs collected by Worry-Free Services are not transferred to Standard Endpoint Protection.
Can I revert or rollback the update after starting the process?
No, it is a Permanent Update: Once the update begins, the process cannot be paused or reversed. The Worry-Free agent will be automatically removed and replaced with the new TrendAI Vision One™ Endpoint Security agent.
How do I update Worry-Free Services Security Agents?
See Update Worry-Free agents to TrendAI Vision One™ Endpoint Security Standard Endpoint Protection.
How long does the update process take?
The update process might take up to 30 minutes to complete. The length of the process depends on factors such as the number of endpoints in your customer's environment, connectivity, and system health.
How do I confirm if the update is successful?
There are two ways to confirm a successful update:
  • In Endpoint Inventory, the agent's protection manager shows the Standard Endpoint Protection instance selected to manage the endpoint during the update process.
  • On the endpoint, the Worry-Free Services Security Agent console is replaced by the TrendAI Vision One™ Endpoint Security agent interface.