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The following firewall exceptions apply to networks with a Service Gateway installed and cloud service extension turned on.
Important
Important
The cloud service extension reduces firewall exceptions but causes network latency.

Zero Trust Secure Access Exceptions

Service / Agent
Region
Exceptions
Authentication
  • All (without Foundation Services update)
 
tm.login.trendmicro.com
iamservice.trendmicro.com
www.gstatic.com (Google reCAPTCHA)
www.recaptcha.net (Google reCAPTCHA)
Other custom IDP services
  • All (with Foundation Services update)
 
signin.v1.trendmicro.com
www.gstatic.com (Google reCAPTCHA)
www.recaptcha.net (Google reCAPTCHA)
Other custom IDP services
  • UAE
 
agent-mea-rel.ztna.trendmicro.com
Internet Access Service
  • All
 
auth.ztsa-iag.trendmicro.com
  • UAE
 
pac.mea.ztsa-iag.trendmicro.com
auth.mea.ztsa-iag.trendmicro.com
Internet Access Cloud Gateway
  • All
 
proxy.ztsa-iag.trendmicro.com
  • UAE
 
proxy.mea.ztsa-iag.trendmicro.com
Internet Access On-premises Gateway with SPN proxy: Off
  • UAE (with Log Receiver)
 
xlogr-mea.xdr.trendmicro.com
  • All (with Sandbox Analysis)
 
api.me-central-1.uae.ddcloud.trendmicro.com
  • All (with Web Reputation Service)
 
iwsh30-en.url.trendmicro.com
  • All (with Cloud Reputation Service)
 
api-eu-central-1.crs.trendmicro.com
  • All (with Predictive Machine Learning)
 
iwsh300-en.census.trendmicro.com
iwsaas30-en-f.trx.trendmicro.com
  • All (with ActiveUpdate)
 
iwsh30-p.activeupdate.trendmicro.com
Internet Access On-premises Gateway with SPN proxy: On
  • UAE (with Log Receiver)
 
xlogr-mea.xdr.trendmicro.com
  • All (with Sandbox Analysis)
 
api.me-central-1.uae.ddcloud.trendmicro.com
  • All (with Web Reputation Service)
 
ctapi.trendmicro.com
  • All (with Cloud Reputation Service)
 
ctapi.trendmicro.com
  • All (with Predictive Machine Learning)
 
ctapi.trendmicro.com
  • All (with ActiveUpdate)
 
iwsh30-p.activeupdate.trendmicro.com

Service Gateway Exceptions

Service
Region
Exceptions
Firmware
  • All
 
sgi-iot.me.xdr.trendmicro.com
api.mea.xdr.trendmicro.com
mea.services.trendmicro.com
Smart Protection Network proxy: On
  • All
 
ctapi.trendmicro.com
Smart Protection Network proxy: Off
  • All
 
sg-tmsps10-en.url.trendmicro.com
sg-tmsps10-en-wis.trendmicro.com
sg-tmsps100-en-census.trendmicro.com
sg-tmsps100-en-domaincensus.trendmicro.com
grid-global.trendmicro.com
rest.mars.trendmicro.com
sg-tmsps10-en.gfrbridge.trendmicro.com
sg-tmsps10-p.activeupdate.trendmicro.com
Local ActiveUpdate
  • All
Refer to ActiveUpdate session of each product/agent

Network Inventory

Service / Agent
Region
Exceptions
Virtual Network Sensor
Middle East and Africa
Refer to the Virtual Network Sensor exceptions in Firewall exceptions: Middle East and Africa - all exceptions.
Deep Discovery Inspector
Middle East and Africa
Refer to the Deep Discovery Inspector exceptions in Firewall exceptions: Middle East and Africa - all exceptions.