The Remote Manager: Support Manager role corresponds to the following roles in the
other
SaaS offerings:
-
Licensing Management Platform:
-
Customer Licensing Portal: No corresponding role
 |
ImportantYour access to other Trend Micro consoles may be limited or
revoked at any time if your account is managed by a user with appropriate privileges.
Contact
your administrator or support provider if you have questions about your access permissions.
|
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Screen
|
Console location
|
Available Action
|
Allowed
|
||
|
Home (screen)
|
|
View
|
Yes
|
||
|
Add/Edit tabs
|
Yes
|
||||
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Add/Edit widgets
|
Yes
|
||||
|
New customer (button)
|
-
|
||||
|
Export usage
|
Yes
|
||||
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Find customer
|
Yes
|
||||
|
Submit feedback
|
Yes
|
||||
|
Switch to long beta mode
|
-
|
||||
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Single sign-on to Licensing Management Platform
|
Yes
|
||||
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Merge accounts
|
-
|
||||
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ConnectWise improvement for Restful
dialog
|
Yes
|
||||
|
Enable Ransomware protection dialog
|
Yes
|
||||
|
My Account
|
|
View
|
-
|
||
|
Notification Center
|
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View
|
Yes
|
||
|
Configure Notifications (button)
|
Yes
|
||||
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Dismiss (button)
|
Yes
|
||||
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Export All (button)
|
Yes
|
||||
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Event Details
|
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View
|
Yes
|
||
|
Dismiss
|
Yes
|
||||
|
Antivirus threat unresolved - Download
Tool
|
Yes
|
||||
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Antivirus - Enable Real-time Scan
|
Yes
|
||||
|
Outdated agent - Update button
|
Yes
|
||||
|
Customer List
|
|
View
|
Yes
|
||
|
New Customer (button)
|
-
|
||||
|
Assign Template (button)
|
-
|
||||
|
Policy Settings (button)
|
-
|
||||
|
Update Firmware (button)
|
-
|
||||
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Renew License (button)
|
-
|
||||
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Export (button)
|
Yes
|
||||
|
Export All (button)
|
Yes
|
||||
|
Settings (button)
|
Yes
|
||||
|
Products (tab)
|
|
View
|
Yes
|
||
|
Add Product
|
-
|
||||
|
Single sign-on to product console
|
Yes
|
||||
|
Cloud App Security: Add user, Delete user, Reset
password
|
Yes
|
||||
|
Cloud Edge: Firmware update
|
-
|
||||
|
Cloud Edge: Register device
|
-
|
||||
|
Worry-Free Business Security: Scan Now,
Stop Scan, Domain Settings, Update Managed Server, Update Security Agents
|
Yes
|
||||
|
Worry-Free Business Security Services:
Scan Now, Stop Scan, Update Now, Security Settings
|
Yes
|
||||
|
Worry-Free Business Security Services:
Replicate Settings
|
-
|
||||
|
Licenses (tab)
|
|
View
|
Yes
|
||
|
Renew License
|
-
|
||||
|
Modify Seat Allocation
|
-
|
||||
|
Notification (tab)
|
|
View
|
Yes
|
||
|
Modify Settings
|
Yes
|
||||
|
Email template: View
|
Yes
|
||||
|
Email template: Edit
|
Yes
|
||||
|
ConnectWise Manage (tab)
|
|
View
|
Yes
|
||
|
Modify Settings
|
Yes
|
||||
|
Reports
|
|
View
|
Yes
|
||
|
New Report (button)
|
Yes
|
||||
|
Delete (button)
|
Yes
|
||||
|
Enable (button)
|
Yes
|
||||
|
Disable (button)
|
Yes
|
||||
|
Administration
|
|
View
|
Yes
|
||
|
Configure notifications
|
|
View
|
Yes
|
||
|
Edit settings
|
Yes
|
||||
|
Email template: View
|
Yes
|
||||
|
Email template: Edit
|
Yes
|
||||
|
Console settings
|
|
View
|
Yes
|
||
|
Edit settings
|
Yes
|
||||
|
Configure third-party integration
|
|
View
|
Yes
|
||
|
Edit settings
|
Yes
|
||||
|
Generate API key
|
|
View
|
-
|
||
|
Generate/Revoke key
|
-
|
||||
|
Configure default settings templates
|
|
View
|
Yes
|
||
|
Edit settings
|
-
|
||||
|
Administration logs
|
|
View
|
Yes
|
||
|
Export
|
Yes
|
