Views:
The Licensing Management Platform: ISP Support Manager role corresponds to the following roles in the other SaaS offerings:
Important
Important
Your access to other Trend Micro consoles may be limited or revoked at any time if your account is managed by a user with appropriate privileges. Contact your administrator or support provider if you have questions about your access permissions.
Screen
Console Location
Available Action
Allowed
Dashboard
Dashboard
Enabled Customers widget > View widget
Yes
Enabled Customers widget > View details
Yes
Active Partners widget > View widget
Yes
Active Partners widget > View details
Yes
Enabled Service Plans widget > View widget
Yes
Enabled Service Plans widget > View details
Yes
Customer License Status widget > View widget
Yes
Customer License Status widget > View details
Yes
Partner License Status widget > View widget
Yes
Partner License Status widget > View details
Yes
Usage Report Status widget > View widget
-
Usage Report Status widget > View details
-
Users & Licenses > Partners
Users & Licenses → Partners
View
Yes
Create partners
-
View partner details
Yes
Users & Licenses > Partners > {Partner}
Users & Licenses → Partners → {Partner}
View
Yes
Modify Licenses settings
-
Modify Management Licenses settings
-
Modify Accounts settings
-
Modify Profile settings
-
Users & Licenses > Customers
Users & Licenses → Customers
View
Yes
Create customer
-
View customer details
Yes
Users & Licenses > Customers > {Customer}
Users & Licenses → Customers → {Customer}
View
Yes
Modify settings
-
Users & Licenses > License Pool
Users & Licenses → License Pool
View
Yes
Add more licenses
-
Modify auto-refill threshold
-
Users & Licenses > Service Plans
Users & Licenses → Service Plans
View
Yes
Create Registration Key
-
Create service plan
-
Modify service plan
-
Assign to partner
-
View service plan details
-
Users & Licenses > Registration Keys
Users & Licenses → Registration Keys
View
Yes
Void Registration Keys
-
Billing > Usage Reports
Billing → Usage Reports
View
Yes
Modify report
-
Submit report
-
View report details
Yes
Approve report
-
Reject report
-
Export report
-
Restart review process
-
Billing > Billing Reports
Billing → Billing Reports
View
-
Modify report
-
Submit report
-
Export report
-
Restrict to "read-only" access
-
Administration > {Account}
Administration → Account Information
View
Yes
Modify settings
-
Reset password
Yes
Administration > Company Information
Administration → Company Information
View
Yes
Create account
-
Modify account
-
Modify Profile information
-
Administration > Branding Settings > Web Console
Administration → Branding Settings → Web Console
View
Yes
Modify settings
-
Administration > Branding Settings > Regional Services
Administration → Branding Settings → Regional Services
View
Yes
Modify settings
-
Administration > Branding Settings > Data Centers
Administration → Branding Settings → Data Centers
View
Yes
Administration > Branding Settings > Privacy Statements
Administration → Branding Settings → Privacy Statements
View
Yes
Modify settings
-
Administration > Branding Settings > EULA
Administration → Branding Settings → EULA
View
Yes
Modify settings
-
Administration > Email Notifications > Templates
Administration → Email Notifications → Templates
View
Yes
Modify settings
-
Administration > Email Notifications > Sent Mails
Administration → Email Notifications → Sent Mails
View
-
Send
-
Administration > Email Notifications > Scheduled Email Notifications
Administration → Email Notifications → Scheduled Email Notifications
View
Yes
Modify settings
-
Administration > Customer Transactions
Administration → Customer Transactions
View
Yes
Export as Excel
Yes