If you lose or forget your End User Console password, use the Forgot your password link on the logon screen to reset your password.

See Resetting Your Password.

  1. Access the End User Console.

    The logon screen for the Trend Micro Email Security End User Console appears.

  2. Click Register a new account.

    The Create a New Account screen appears.

  3. Type the email address to be associated with the Trend Micro Email Security End User Console.
  4. Type and confirm the new password to be associated with the account.

    Trend Micro recommends you use a strong password, that is, a long password (up to 32 characters) combining uppercase letters, lowercase letters, numbers, and special characters.

  5. Click Next.

    A verification code is sent to your specified email address.

  6. On the Verify Email Address screen, specify the verification code.
  7. Click Finish.

    You can use the new account to log on to the End User Console.