You can create action-based-response action types (SMS-defined and imported actions).
In addition, you can edit or delete an existing action.
Procedure
- On the Responder navigation pane, click Actions.
- On the Response Actions screen, do one of the following:
- To create a new response action, click New.
- To edit an existing response action, select a response from the Response Actions list, and then click Edit. The Response Action wizard opens.
- On the Action Name and Type screen, provide the following information:
- Action Name — Specify or edit the name for the action. Use a name that is meaningful in describing the purpose of the action.
- Action Type — Select a type from the Action Type list, if enabled.
Note
When you edit an existing action, you cannot modify the selected action type. You cannot edit a Switch Disconnect action; you can only change the name of this default action. - Click Next or select the next item from the wizard navigation menu and begin entering the values required for the action.
- (Optional) To test a connection, click Test.
- (Optional) Read the Implementation instructions. The implementation instructions describe what is required to use the action.
- Click Finish to create the new action, or click OK if editing an existing action.