You can send lock instruction from the
administration web console to remotely lock a mobile device. Users will require to
type the power-on password to unlock the mobile device.
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NoteThis feature is supported on Android and iOS mobile devices only.
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Procedure
- Log on to the Mobile Security administration web console.
- Click Devices on the menu bar.The Devices screen displays.
- On the Managed Devices tab, click the mobile device from the device tree that you want to lock.
- Do one of the following: For an Android mobile device, click Remote Lock and then click OK on the confirmation dialog-box.For an iOS mobile device, click Remote Lock then type the user's phone number and a message that you want to send to the user, and then click Lock.The Success message displays on the screen if the lock command is generated successfully. To check whether the mobile device is locked successfully, you can check the command status in the Command Queue Management screen. See Command Queue Management for details.