The Endpoint Analysis Report icon can display the following statuses:
| Icon | Message | Description |
|---|---|---|
|
|
Report retrieved on <date + time>. |
The report was retrieved with new data and is ready to open. |
|
The report was retrieved with existing data and is ready to open. |
||
|
The retrieval of existing data is pending. |
||
|
|
There is no correlational report for this host. |
There is no correlation report with new data for this host. Additionally, an existing report does not exist. |
|
|
Cannot retrieve latest correlational report. [Error code] |
You can click to open existing report. |
|
|
Cannot retrieve correlational report. [Error code] |
There is no data to retrieve. |
|
|
Retrieving Endpoint Analysis Report. Please wait. |
There is a report to retrieve. |
|
Report retrieval failed. Trying to retrieve report again. [Error code] |
Deep Discovery Director is trying to retrieve the report again. |
The following table describes the error codes that can appear and how to resolve the issues.
|
Error Code |
Description |
Solution |
|---|---|---|
|
4 |
Retrieval of the Endpoint Analysis Report has timed out. |
Verify that there are no connection issues between Deep Discovery Director (Internal Network Analytics Version), Deep Discovery Director - Network Analytics as a Service, and Apex Central. |
|
11352 |
||
|
11356 |
||
|
11351 |
Apex Central encountered an unexpected error. |
Verify that Apex Central works normally. |
|
11353 |
The Endpoint Sensor license is invalid. |
Verify that the Endpoint Sensor license status is normal on Apex Central. |
|
11354 |
Apex Central could not find the target endpoint. |
Verify that Endpoint Sensor and installation of security agents are enabled in Apex Central. |
|
11355 |
The operating system of the endpoint is not supported. |
None. Endpoint Analysis Reports can only be generated on endpoints running Windows operating systems. |