Troubleshooting SSL VPN | Trend Micro Service Central

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Troubleshooting SSL VPN

Purpose View general troubleshooting guidelines when setting up SSL VPN.

Location: Gateways > (gateway name) > USER VPN > SSL VPN > Troubleshooting

Procedure

Do the following to troubleshoot SSL VPN:
- Learn about error messages at Understanding SSL VPN Error Messages.
- Verify that the client can ping the Cloud Edge gateway successfully.
- Verify that the client can access the SSL VPN-configured TCP or UDP port.
- Verify that the Windows client configuration file openvpn.ovpn is configured the same as the https://<gateway_server_IP_address>/Config/openvpn.ovpn file.
- Verify that the mobile client configuration file mobile.ovpn is configured the same https://<gateway_server_IP_address>/Config/mobile.ovpn.