Views:

View the emails that are reported by your users, their analysis results, and the mitigation or remediation measures that you can take.

Cloud App Security provides you visibility into the emails that your users report as a spam, phishing, or not a risk through the add-in for Outlook or the warning banner in anomalous emails detected by predefined correlation rules in Correlated Intelligence. On the User-Reported Emails screen, you can get the volume and variety of the reported emails and view the details of each report email.
If you have multiple organizations, select an organization to view data.
The following table details the options available on the User-Reported Emails screen.
Option
Description
View email reporting summary
  • Total reported emails and their approval status
  • Total emails reported as spam, phishing, or not a risk
  • Total emails with their analysis result
You can select a time range to view the data. Both the pie chart and the line chart are available.
View details on reported emails
Details about each reported email, including the reporting time, subject, reported type. In this section, you can perform the following operations on the reported emails:
  • Filter emails: Select the time range and then click an item in facets such as Approved status or Reported type. Specify the email subject, and press ENTER.
    You can also click the filter icon (filter-icon.jpg) to add more criteria.
    If you expect that the emails reported by end users should be manually approved before sent to Trend Micro, enable email reporting approval. For details, see Email reporting.
  • Download emails: Select one or multiple emails and click Download.
  • Approve/reject reporting: Click the three dots at the end of each email item, and then select whether to allow sending a reported email to Trend Micro.
Keywords: User-reported emails,Add-in for Outlook