Views:

Option 1: Parent topic

Procedure

  1. Log on to the web console.
  2. On the banner of the web console, click the "A" in "Apex". This opens the Debug Log Setting screen.
  3. Specify debug log settings.
  4. Click Save.
  5. Check the log file (ofcdebug.log) in the default location: <Server installation folder>\PCCSRV\Log.

Option 2: Parent topic

Procedure

  1. Copy the "LogServer" folder located in <Server installation folder>\PCCSRV\Private to C:\.
  2. Create a file named ofcdebug.ini with the following content:
    [debug]
    DebugLevel=9
    DebugLog=C:\LogServer\ofcdebug.log
    debugLevel_new=D
    debugSplitSize=10485760
    debugSplitPeriod=12
    debugRemoveAfterSplit=1
  3. Save ofcdebug.ini to C:\LogServer.
  4. Perform the appropriate task (that is, reinstall the server, upgrade to a new server version, or perform a remote installation/upgrade).
  5. Check ofcdebug.log in C:\LogServer.
    Note
    Note
    If the Security Agent is present on the Trend Micro Apex One server, then the agent also outputs its debug logs in the server’s debug logs.