Views:
Double-click the error message to display more detailed information. The “Message” in the error event may include:

An incompatible Anti-Malware component from another TrendAI™ product Parent topic

To solve this error:

Procedure

  1. Uninstall the incompatible TrendAI™ product (for example, Office Scan or Endpoint Sensor).
  2. Reinstall the agent.

An incompatible Anti-Malware component from a third-party product Parent topic

To solve this error:

Procedure

  1. Uninstall the third-party product.
  2. Reinstall the agent.
  3. Add Deep Security to the third-party software's exception list. Contact TrendAI™ support if you need assistance.

Next steps

Other/unknown Error Parent topic

To solve this error:

Procedure

  1. Uninstall and reinstall the agent.
  2. If the error is not resolved, call TrendAI™ support for assistance.