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trend-vision-one-sla-metric-case-management
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Case Management 中的 SLA 指標
檢視次數:
2025年8月4日—配置服務水平協議 (SLA) 指標以追蹤案件處理是否符合您SLA的要求。您可以根據案件優先級應用SLA指標,或將其應用於所有案件而不考慮優先級。Workbench、風險事件和Compliance Management案件類型支持SLA指標。SLA指標顯示在平均時間指標、平均結案時間和我的未結案件小工具中。
如需詳細資訊,請參閱
配置服務水平協議 (SLA) 目標和通知
。
「Workflow and Automation」
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「Case Management」
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