Deploying a Service Gateway Virtual Appliance with VMware ESXi

Instructions on how to use the Command Line Interface (CLI) to deploy a Service Gateway virtual appliance with VMware ESXi.

  1. On the Trend Micro Vision One console, go to Inventory Management > Service Gateway Inventory.
  2. Click Download Virtual Appliance.

    The Service Gateway Virtual Appliance panel appears.

  3. Select VMware ESXi (OVA), and then select I agree to the End User License Agreement. Click Download Disk Image to download an OVA file.

    Copy the registration token for later steps. The registration token will expire within 24 hours if not used.

  4. Review the system requirements.

    The Service Gateway virtual appliance supports deployment on VMware ESXi 6.5, 6.7, or 7.0. Trend Micro recommends the following minimum specifications. Nested virtual machines are not supported.

    Service Virtual CPUs (Minimum / Recommended) Virtual Memory (Minimum / Recommended) Virtual NICs


    2 / 4 4 GB / 8GB 1

    Smart Protection Services

    3 / 6 4 GB / 8 GB 1

    Suspicious Object List synchronization

    2 / 4 4 GB / 8 GB 1

    Third-party intelligence synchronization

    2 / 4 4 GB / 8 GB 1
    Log forwarding 1 / 2 2 GB / 4 GB 1

    All services

    8 / 16 12 GB / 24 GB 1
    • The virtual CPUs require a minimum speed of 2.3 GHz with hyper-threading support, Virtualization Technology (VT), and 64-bit architecture.

    • The virtual disk requires a minimum size of 500 GB.

    • Trend Micro only supports the VMXNET3 network adapter with a minimum speed of 1000 Mb/s.

  5. Create a virtual machine.
    1. On VMware ESXi, go to Virtual Machines and click Create / Register VM.
    2. Select Deploy a virtual machine from an OVF or OVA file and click Next.
    3. Specify a name for the Service Gateway virtual appliance, select the OVA file, and click Next.
    4. Select the disk location and click Next.
    5. Specify deployment options and click Next.
    6. Review the settings and click Finish.
  6. Click Power on to start the virtual machine. Service installation during the first launch of the appliance takes approximately 10 minutes.
  7. On the Service Gateway virtual appliance, log on to the Command Line Interface (CLI) with the default credentials.

    User name: admin

    Password: V1SG@2021

  8. Change your password.
  9. Type enable and press the ENTER key to enable administrative commands. Provide your password when asked.

    The command prompt changes from > to #.

  10. Use the configure command to configure the required network settings, such as the IP address and DNS settings.
  11. Type the following command to register the Service Gateway virtual appliance to Trend Micro Vision One.

    register <registration_token>

    You can obtain the token from the same screen you download the virtual appliance on Trend Micro Vision One (step 3).

    • If your environment uses a local Network Time Protocol (NTP) server, make sure the NTP server synchronizes with the local time for successful registration.

    • Trend Micro recommends using an SSH client to easily copy and paste the registration token.

  12. Use the CLI to configure other settings, if required.

    For more information on available commands, see Service Gateway CLI Commands.