Before you begin, make sure that:
You have prepared an Apple device running iOS/iPadOS 11.0 or later.
You have received and downloaded the TMWS cloud root CA certificate to your Apple device from your organization's administrator.
(Optional) If your organization's administrator provided a QR code, tap Scan a QR code for the address, scan the QR code using your iPad's camera, and then tap Next on the Get User Portal Address screen that appears.
The TMWS Welcome to TMWS End User Portal screen opens.
(Optional) you can also tap Scan a QR code for the token to scan the QR code opened on another device or tap Enter a token manually to type the token manually in the text box.
After the installation, the TMWS Mobile VPN service is disconnected by default.
The TMWS Mobile VPN service is connected on your iPad device.
You can view the newly installed profile from Settings > General > VPN.
The Trend Micro Web Security Cloud Root CA appears on the Install Profile screen.
If the connection status for TMWS is Yes, TMWS is working properly on the device.
The TMWS Mobile VPN Service may disconnect after an iOS/iPadOS device auto-locks.
Open the TMWS Agent app, click the menu button in the upper right corner, and then perform the following as necessary on the Settings screen that appears:
Tap About to view the version and other information about the app.
Tap Reinstall VPN Profile and then OK to go back to the Get User Portal Address screen to reinstall the VPN profile.
Tap Online Help to learn more about the app and TMWS.
Tap Contact Us to send an email with your questions or suggestions to Trend Micro.
Perform the following to renew your token if instructed by your organization's administrator:
Tap Reinstall VPN Profile
Tap Replace All.
A message displays, prompting you to confirm the action.
Tap Yes, replace all..
Tap Back and type your logon credentials again.
Tap Copy Token and proceed with the installation procedure.