Trend Micro, a global cybersecurity leader, helps make the world safe for
exchanging digital information. Fueled by decades of security expertise, global threat
research,
and continuous innovation, our cybersecurity platform protects hundreds of thousands
of
organizations and millions of individuals across clouds, networks, devices, and endpoints.
As a
leader in cloud and enterprise cybersecurity, our platform delivers a powerful range
of advanced
threat defense techniques optimized for environments like AWS, Microsoft, and Google,
and central
visibility for better, faster detection and response.
Trend Micro is committed to the security and privacy of our customers and
their data. The following Trend Micro Apex One™ as a
Service resources
are representative of our commitment to security, privacy, transparency, and compliance
with
industry-recognized standards. For more information see the Trend Micro Trust Center.
The latest information on the security, privacy, and compliance details for Trend Micro Apex One™ as a
Service is provided below.
 Privacy
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 Security
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 Compliance
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Data Privacy
For general information on how Trend Micro protects your data, see the Trend Micro Global Privacy Notice.
Depending on the nature of the protected environment and the object that is the
target of the security event (for example, files, memory, network traffic) there is
a risk that
personal information may be collected within a security event. Security policy configuration
and
module selection are provided to meet the requirements of your target environment
and minimize
this risk.
For more information on the data sent to Trend Micro and customer controls over
that data, please read the Trend Micro Apex One as a Service Data Collection Notice.
GDPR
Trend Micro complies with applicable laws, including GDPR. For more information,
see the Trend Micro GDPR Compliance site.
-
Where appropriate, we implement Technical and Organization Measures (
TOMs
) to support our processing of data under GDPR. -
As a data processor under GDPR, our processing of
personal data
is limited in a number of cases. The details on the data processed by Trend Micro Apex Central as a Service and the controls available to you over that data are documented in the Trend Micro Apex One as a Service Data Collection Notice.
Trend Micro Apex One™ as a Service Data Collection Notice
Certain features available in Trend Micro Apex One™ as a
Service collect and send feedback regarding product usage and detection information
to Trend Micro. For more information, see the Trend Micro Apex One as a Service Data Collection Notice.
Data Security
Trend Micro adheres to industry standards for data security and provides an outline
of general security practices. In addition, Trend Micro Apex One™ as a
Service uses industry-accepted best practices to secure your data. This includes
segregating individual customer data as well as encrypting data in transit. Backup
of customer
data follows industry-defined best practices and our various certifications such as
ISO 27001
(for access control and cryptography) and ISO 27017 (for monitoring of cloud services
and
segregation of environments) help define our processes for backup and data recovery.
Data Segregation
All customer information is segregated to ensure that customers have access to only
their own
data. Customer data is tagged with a “Customer ID” during ingestion as part of the
data schema.
The internal data access layer of the Trend Micro application requires this “Customer
ID”
parameter to access the data. This measure protects the customer data from being accessed
by any
other party as queries may only access one “Customer ID” at a time. Customers do not
provide the
“Customer ID” directly when interacting with the service, it is handled by the application
itself. This ensures there is no way for a malicious actor to pass the wrong customer
ID to
access another data set.
Customer contact details, such as their email address, are encrypted at rest to ensure
confidentiality. Data collected by Trend Micro Apex One™ as a
Service is
listed in the Trend Micro Apex One as a Service Data Collection Notice.
Data Encryption
At Rest: Sensitive data is protected by native cloud technologies to the cloud on
which it resides. For Azure SQL, the database is encrypted by Transparent Database
Encryption.
Additionally, all user account passwords are hashed, salted, and encrypted.
In Transit: All backend data in transit is encrypted with TLS 1.2
(TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) to secure data transport from node to node
inside the
Azure backend. For the communication between endpoints to the cloud, legacy HTTP communication
protocols are supported for backward compatibility to agents in old versions. The
uploads from
the endpoint also utilize a JSON Web Token for additional security.
Data Access
All access to Trend Micro offices and networks is strictly controlled to authorized
or
accompanied individuals only. Access is given through a key card system and approval
is required
before entry is granted into sensitive areas. The Trend Micro Apex One™ as a
Service infrastructure is hosted in Microsoft Azure.
Trend Micro Apex One™ as a
Service is hosted in a highly restricted
subnet with no direct internet access. Only a limited set of administrators have access
to Trend Micro Apex One™ as a
Service for maintenance tasks or troubleshooting.
In particular, troubleshooting requires the customer to explicitly provide access
permission.
Operator access is done over secure encrypted connections and secured with multiple
layers of
network and access controls.
Access is restricted to certain allowed IP addresses and is monitored in a SIEM. Alerts
are
generated for any suspicious access. Investigation of alerts is done according to
incident
management procedures.
Sub-contractors are not used in the development or operation of Trend Micro Apex One™ as a
Service.
Security Logs
Trend Micro Apex One™ as a
Service uses the Trend Micro Cloud One agent to monitor: Anti-Malware, Firewall, Intrusion
Prevention, Integrity Monitoring, and Log Inspection. All access to the infrastructure
is monitored and recorded through native security services offered by Microsoft Azure.
Trend Micro Apex One™ as a
Service enables automated alerts and employs 24/7 on-call staff. Security logs are reviewed
for all systems on a daily basis. If a security incident is suspected, it is immediately
reported to the Trend Micro Security Operations Center (SOC). Potential incidents
are prioritized based on the severity of the suspected incident and a team from the
SOC, as well as technical experts, is assigned to investigate.
These logs remain in the region that is hosting the Trend Micro Apex One™ as a
Service account and customers do not have access to these logs. For more information on what
regions are covered by Trend Micro Apex One™ as a
Service, see Apex One as a Service Data Residency Statement.
Data Retention
If a customer license expires, all data is deleted as follows:
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Full license: After 60 days (30-day grace period and a 30-day lock period)
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Trial license: After 30 days (30-day lock period)
Data Backup
Trend Micro will provision a Trend Micro Apex One™ as a
Service
environment based on the customer's requirements. Trend Micro Apex One™ as a
Service database data has real-time backup using Azure SQL services and can be
restored to any point in time of the previous 7 days. Trend Micro Apex One™ as a
Service has daily customer configuration backup for 7 days to mitigate issues.
Validation testing of backed-up data is performed periodically for disaster recovery
purposes.
Trend Micro Apex One™ as a
Service performs testing drills (simulation
test) every six months doing complete system restoration. When Trend Micro finds the
environment
corrupted, the backend team will execute restoration scripts and restore the customer
environment
within 30 minutes.
Disaster Recovery and Business Continuity (DR)
Trend Micro prepares Information Processing Operation BCPs based on the results of
the BIA and
performs the BCP drill every six months. The BCP is covered under our ISO 27001
certification.
With respect to Trend Micro Apex One™ as a
Service:
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Recovery Time Objective (RTO) - 5 hours
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Recovery Point Objective (RPO) - 24 hours
Automated tests that are run weekly to validate the consistency of our backups Backups
are
stored to mitigate the risk of issues within a single region. DR simulations are executed
periodically to verify the data and RTO/RPO claims.
Trend Micro Apex One™ as a
Service: Any service impact, scheduled or unscheduled, does not impact the protection provided
by existing agents running on customer endpoints. Agents activated prior to the service
impact continue to provide protection on the computers on which they are running until
access to the service is restored. Events are queued as long as the computer has enough
disk space and the agent transmits events to Trend Micro Apex One™ as a
Service the next time that they connect. Agents automatically reconnect once service is restored.
The Trend Micro Apex One™ as a
Service team also published detailed disaster recovery procedures for manual recovery, please
refer to https://success.trendmicro.com/en-US/solution/KA-0009727.
Data Deletion
To submit a request for data deletion, please visit https://www.trendmicro.com/en_us/about/trust-center/privacy/gdpr/individual-rights.html.
ISO 27001 contains provisions for data destruction. Trend Micro Apex One™ as a
Service and Microsoft Azure are ISO 27001 compliant.
Customers may start a data deletion request by sending an email to Trend Micro at
gdpr@trendmicro.com.
Employee Training
Trend Micro Apex One™ as a
Service software developers are
trained in secure coding practices using an industry-standard curriculum based on
SANS 25/OWASP
Top 10. Education campaigns are conducted on an annual basis and when an employee
joins the
company. All employees must adhere to Trend Micro internet, computer, remote access,
and mobile
device acceptable use policies. Failure to comply with these policies may result in
disciplinary
actions, which could include termination. The Trend Micro Apex One™ as a
Service development teams employ specialized staff to handle product security.
Security testing, secure code review, and threat modeling are part of the development
life-cycle.
For more information about our secure coding best practices, see the Trend Micro Trust Center for Compliance.
Trend Micro adheres to the following password polices and standards:
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All passwords must be changed at least on a quarterly basis.
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Passwords must not be inserted into email messages or other forms of electronic communication.
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Passwords must not be shared or revealed to anyone.
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Passwords must be changed immediately if compromise is suspected.
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Passwords must be encrypted during transmission and stored hashed with a salt.
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Passwords must be at least eight alphanumeric characters long.
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Passwords must contain both upper and lower case characters (for example, a-z, A-Z).
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Password reuse prevention is enforced.
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Passwords must not be based on personal information, names of family, and so on.
Change Control
Ensuring that our customers continue to receive the latest security capabilities in
a safe, reliable way is a key priority for our team. In addition to the development
practices
around code review, functional testing, and scale testing, as well as our vulnerability
scanning
and penetration testing, we take a number of steps to ensure that any service updates
are
introduced in a safe and controlled way. All service updates are introduced in small,
incremental
updates that are rolled out first to a staging environment and then to production.
Each change is
closely monitored and multiple procedures are in place, both automated and manual,
to handle
situations that may arise. All updates to the service are introduced transparently
to customers,
and can be rolled back transparently, should any unforeseen issues arise.
Application upgrades within the Trend Micro Apex One™ as a
Service environment are completed after meeting our quality objectives. Trend Micro
uses best practices for changes, including full backups and approval processes. Trend Micro Apex One™ as a
Service has multiple dedicated development and
testing environments. Any changes requested are first reviewed by technical stakeholders
to
determine the urgency and potential impact of the changes. All changes require a documented
back-out plan. These changes are tracked and recorded in a change control system.
Vulnerability Management
Vulnerabilities are continuously monitored and tracked. Each vulnerability is assigned
a CVSS
score. Patching requirements that specify time frames for addressing a vulnerability
according to
CVSS-based severity are included in the Secure Development Compliance Policy. The
Trend Micro Apex One™ as a
Service software in the Trend Micro Apex One™ as a
Service environment is updated monthly to use the
latest available code base, including vulnerability fixes. The Trend Micro Apex One™ as a
Service team is responsible for patching the Trend Micro Apex One™ as a
Service software and supporting Microsoft Azure
services.
Code Analysis
Trend Micro source code is scanned using static code analysis using industry-standard
tools
like Fortify, BlackDuck, and more, which are deployed at every development stage or
phase. Also,
Trend Micro has a Project Legal & Vulnerability Review System (PLVRS) internal system
to
identify the third-party vulnerabilities. Security testing, secure code review, and
threat
modeling are also part of the development lifecycle of all Trend Micro products.
Trend Micro Apex One™ as a
Service goes through strict quality checks
from the development phase up to the GM release. After release, teams perform vulnerability
scans
weekly, in an automated fashion. The severity of vulnerabilities is rated using the
CVSS score.
Third-party penetration tests are conducted annually on the SaaS environment and cover
application, external and internal network, and segmentation tests. Critical vulnerabilities
are
required to be fixed within one month or addressed through mitigation or workaround.
Penetration Testing
Trend Micro Apex One™ as a
Service software undergoes yearly
penetration tests conducted by third-party security experts to detect and rectify
common security
issues. The scope of the third-party penetration tests includes application security
tests,
internal and external network scans, and network segmentation tests. Trend Micro can
provide the
penetration test report upon request. Trend Micro InfoSec conducts web application
assessments of
Trend Micro Apex One™ as a
Service for any major release and at least
annually using leading dynamic analysis security tools.
For more information about our vulnerability response program, see the Trend Micro Vulnerability Response site.
Incidence Response
Trend Micro has a dedicated Information Security (InfoSec) team that is responsible
for ensuring compliance with Trend Micro security policies. Trend Micro Apex One™ as a
Service engineers immediately contact the InfoSec
team when a security incident is discovered. In addition, InfoSec independently monitors
Trend Micro Apex One™ as a
Service environment logs. If a security incident is
discovered, the incident is prioritized based on severity. A dedicated team of technical
experts
is assigned to investigate, advise on containment procedures, perform forensics, and
manage
communication. Following an incident, the team examines the root cause, and revises
the response
plan accordingly. In the event of a breach involving customer data, Trend Micro will
follow its
obligations under GDPR. For more information, see the Trend Micro GDPR Compliance site.
Certifications
ISO 27001, ISO 27014, ISO 27034-1, ISO 27017 and SOC2
Trend Micro and Trend Micro Cloud Services undergo yearly audits by trusted external
auditors
to ensure we’re adhering to industry best practices. ISO 27001 is a global standard
and is used
to define the overall Information Security Management System for Trend Micro. ISO
27001 covers
items such as human resource security, access control, operations security, and information
security incident management. SOC Type II certification is used to validate the security
controls over our IT systems and includes Trend Micro internal systems as well as
its SaaS
offerings. SOC Type II controls include items such as security (firewalls, IPS, and
more),
availability (disaster recovery and incident handling), confidentiality (encryption
and access
control), privacy and processing integrity (quality assurance).
Trend Micro Apex One™ as a
Service is certified for ISO 27001, 27014,
27034-1, and 27017. You can find the compliance certificates on the Trend Micro Trust Center for Compliance.
Trend Micro Apex One™ as a
Service has completed a SOC 2 Type II
evaluation and you can find the SOC 3 report and the request form for the SOC 2 report
on the
Trend Micro Trust Center for Compliance.