Windows Agent Known Issues

In Windows 8 and later, proxy traffic requires a specific WFBS-SVC Firewall setting.

The WFBS-SVC_Downloader.exe file can only be run on the computer on which the user downloads it. If a user copies the file to another computer and runs it there, an error results.

Computer loses network connection temporarily during installation.

Users cannot deploy agent program when Internet Explorer 10 or later is running in Metro mode on Windows 8 or later.

Security Agents running on Windows 7, 8, or 8.1 endpoints are uninstalled when upgrading an endpoint to Windows 10. Users must upgrade Security Agents to Worry-Free Business Security Services 5.7 Service Pack 1 before upgrading to Windows 10. After Windows 10 is successfully installed, a toast notification will appear to initiate the Security Agent reinstallation on the new operating system.

The email installation link does not work properly when users try to re-activate an Agent using Microsoft Edge. However, Microsoft intends to resolve this issue in a later release.

Client Security supports all 32-bit operating systems and only the following 64-bit platforms: Windows Vista SP1 x64 and later.

If Client Security is enabled and a malware program resides in the Security Agent folder before real-time scan starts, Security Agent cannot restrict that malware from updating the registry.

On Windows 10 systems, WFBS-SVC alerts may be hidden behind the Microsoft Edge browser window. Users must check for any unauthorized event or threat alerts that may appear .

During Security Agent installation or firewall driver uninstallation, the computer may temporarily lose its network connection. Some applications, such as Secure Shell (SSH), Terminal Services Client, or Remote Desktop could be affected by the disconnection. If the network connection is lost, restart the application after installing the Security Agent or after disabling the firewall.

The Security Agent firewall may conflict with other firewall applications. Trend Micro recommends uninstalling or disabling other firewall applications.

On VMware clients, the Security Agent firewall may block all incoming packets.

To address this issue, add the following value to the client's registry:

• Key: HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion\PFW

• Name: EnableBypassRule

• Type: REG_DWORD

• Data: 1

The firewall does not support IPv6 .

Behavior Monitoring supports all 32-bit operating systems and only the following 64-bit platforms: Windows Vista SP1 x64 and later.

When running Internet Explorer 9 or later with IE Enhanced Security Configuration, the Web Reputation plug-in module (TmIEPlugInBHO Class) cannot be automatically applied. Risky URLs using SSL cannot be blocked.

Web Reputation Services and URL Filtering are not supported when Internet Explorer 10 or later is running in Metro mode on Windows 8 or later.

The Microsoft™ Edge™ browser does not currently support WFBS-SVC plugins for Web Reputation and URL filtering. These plugins enable blocking of websites when using the HTTPS protocol.

When Internet Explorer 9 is installed under Windows Small Business Server 2011 Essentials, a popup window concerning unused windows appears when closing the Dashboard console.  

Dashboard Add-in is not compatible with Internet Explorer Enhanced Security Configuration. Ensure this option is disabled before opening the Dashboard.

Computers installed with Windows Vista or later that has UAC enabled prohibit automatic installation.  

Multiple log entries appear when a user tries to access or copy files to a USB device. Device Control detects each instance as a single policy violation but includes multiple entries in the logs to differentiate the OS versions.

Device Control supports all 32-bit operating systems and only the following 64-bit platforms: Windows Vista SP1 x64 and later.