Android Agent Known Issues

When WFBS-SVC is installed on a device running Android 2.x, the system proxy is not updated as this version of the operating system does not support system proxies. This could also prevent the device from connecting to the server to receive updates.

WFBS-SVC will not be installed on rooted Android devices.

If the user goes to Settings > Applications > Manage Applications WFBS-SVC and taps Clear Data, WFBS-SVC might not be able to connect to the server to receive updates. The user would need to re-enroll the device.

If other installed apps interfere with the device’s network connection, WFBS-SVC might not be able to connect to the server to receive updates.

When using the Remote Locate feature to find a mobile device, the language code (example: en, jp, fr) that displays in the browser for the embedded Google Map may not be the same as the language used by the web console.

WFBS-SVC uses Google Cloud Messaging (GCM) for Android mobile device management commands. This means that sometimes commands sent to Andriod mobile devices can take some time or be unsuccessful.

If multiple device administrators manage a single Android mobile device some commands may not be successful (example: reset password).This is because WFBS-SVC uses the Android system Device Administrator for mobile device management commands. When more than one Device Administrator exists for the same Android mobile device, the stricter policy on the device has priority. For example, if two apps both require user to follow a password policy, the stricter is used. The laxer policy will never be applied.