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To resolve this issue, perform any of the following steps.

Procedure

  • Check that the Unauthorized Change Prevention Service is enabled.
    1. Go to the Configure Policy screen by performing one of the following:
      • Classic Mode: Go to SECURITY AGENTS and select a group. Click more-horiz.jpg → Configure Policy.
      • Advanced Mode: Go to POLICIES → Policy Management. Click Add or click an existing policy.
    2. Go to Target and Service Settings.
    3. Check that the Unauthorized Change Prevention Service is enabled on the required platforms.
  • Check that Behavior Monitoring and Ransomware Protection settings are enabled.
    1. Go to the Configure Policy screen by performing one of the following:
      • Classic Mode: Go to SECURITY AGENTS and select a group. Click more-horiz.jpg → Configure Policy.
      • Advanced Mode: Go to POLICIES → Policy Management. Click Add or click an existing policy.
    2. Click window8.jpg Windows.
    3. Go to Behavior Monitoring.
    4. Check that Behavior Monitoring and all Ransomware Protection settings are enabled.