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Frequently Asked Questions (FAQs)

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The following is a list of frequently asked questions and answers.
Related information
  • I have several questions about using Worry-Free Services to protect me from ransomware. Where can I find the answers?
  • Where can I find my registration information?
  • I have several questions on registering Worry-Free Services. Where can I find the answers?
  • Which Agent installation method is best for my network environment?
  • What should I do if I am unable to connect to the server while installing the Security Agent?
  • Does Worry-Free Services support 64-bit platforms?
  • How can I recover a lost or forgotten password?
  • What happens when an attempted Intuit update is blocked?
  • Can other programs be allowed to update Intuit files? Can I bypass Trend Micro protection on a case-to-case basis?
  • Do I have the latest pattern file?
  • What is the maximum number of devices and groups that Worry-Free Services can support?
  • How can I perform a mass deployment to Mac?
  • How do I copy the Identifier information?
  • How can I enable Web Reputation on Android 6.0 or later?
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