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Important
Important
Decrypting an infected file could spread the virus/malware to other files.
Note
Note
This feature is only available for Windows endpoints.
To prevent the Security Agent from detecting the virus/malware again when you use the Restore Infected Files tool, you need to exclude the folder to which you decrypt the file from Real-Time Scan.

Procedure

  1. Grant privileges to the Security Agent from the Worry-Free Business Security Services web console.
    1. Go to the Configure Policy screen by performing one of the following:
      • Classic Mode: Go to SECURITY AGENTS and select a group. Click more-horiz.jpg → Configure Policy.
      • Advanced Mode: Go to POLICIES → Policy Management. Click Add or click an existing policy.
    2. Click window8.jpg Windows.
    3. Go to Privileges and Other Settings.
    4. Click Privileges.
    5. In the Scan Types section, select Real-Time Scan.
  2. Exclude the directory on the endpoint that will contain the decrypted file from the Security Agent console.
    1. Right-click the Security Agent icon on the task bar.
    2. Click Open Security Agent Console.
    3. Click Settings.
    4. On the Protection tab, select Real-time Scan from the drop-down list.
    5. Under Exclusions, select Enable exclusions.
    6. Add the directory (or files) you wish to exclude.
    7. Click OK.