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To increase the performance of scanning and to skip files that are causing false alarms, you can exclude certain items from scanning. Real-Time Scan, Scheduled Scan, and Manual Scan skip scanning the files, folders, and file extensions you add to the exclusion lists.
Tip
Tip
The scans may detect several commonly used applications, such as Hotbar, and interpret them as threats. To prevent the Security Agent from detecting commonly used applications, add the application files to the exception list.

Procedure

  1. Go to the Configure Policy screen by performing one of the following:
    • Classic Mode: Go to SECURITY AGENTS and select a group. Click more-horiz.jpgConfigure Policy.
    • Advanced Mode: Go to POLICIESPolicy Management. Click Add or click an existing policy.
  2. Click apple.jpg Mac.
  3. Go to Scan Exclusions.
  4. Click a tab and configure the required exceptions.
  5. To add an exception:
    1. Click Add.
    2. Specify the file path or file extension to exclude from the scans.

      File /File Extension Exceptions

      Exception
      Description
      Examples
      Files
      • File paths
      • Folder paths
      Note
      Note
      Do not use the following characters: \ : ? " < > |
      • /Users/username/temp/temp.log
      • /Users/username/temp
      File extensions
      File extensions
      Note
      Note
      • The file extension cannot exceed 255 characters
      • Do not use the following characters: . \ / : * ? " < > |
      • pdf
      • jpg
      • gif
    3. Click Add.
  6. To edit an exception:
    1. Click the exception in the first column of the list.
    2. Update the exception.
    3. Press the ENTER key to save the changes.
  7. To delete an exception, point to the exception and click delete.jpg in the last column of the list.
  8. Click Save.