Customizing Notifications

Procedure

1. Go to Administration → Notifications.
2. Click the Action Required or Warnings tab.
3. Click the event you want to customize.
4. Include relevant tokens and edit the text as desired.

   Token	Description	Alert Type
   %COMPANY_NAME	Inserts the customer's company name	All
   %COMPUTER_PURCHASED_SEAT_COUNT	Inserts the number of desktop/server seats available in your license	License - seat usage is more than 110% License - seat usage is more than 100%
   %COMPUTER_USED_SEAT_COUNT	Inserts the number of desktop/server seats in use	License - seat usage is more than 110% License - seat usage is more than 100%
   %COUNT	Inserts the number of detections	Warning events: All
   %DATE	Inserts the number of days remaining on the license	License - expired License - expiring in less than 60 days
   %DATE_TIME	Inserts the time and date of the event	Antivirus - Threats unresolved Antivirus - Real-Time Scan disabled Antispyware - Threats unresolved Update - outdated agents Smart Protection Services - Agents disconnected
   %DEVICE_LIST	Lists a maximum of 25 affected endpoints and IP addresses	Antivirus - Threats unresolved Antivirus - Real-Time Scan disabled Antispyware - Threats unresolved Update - outdated agents Smart Protection Services - Agents disconnected Warning events: All
   %DEVICE_LIST_LABEL	Lists a maximum of 25 affected endpoints, labels, and IP addresses	Antivirus - Threats unresolved Antivirus - Real-Time Scan disabled Antispyware - Threats unresolved Update - outdated agents Smart Protection Services - Agents disconnected Warning events: All
   %FROM	Inserts the starting time and date of the event	Warning events: All
   %LICENSE_LINK	Inserts the URL of the Customer Licensing Portal website	License - expired License - expiring in less than 60 days License - seat usage is more than 110% License - seat usage is more than 100%
   %MOBILE_SEAT_COUNT	Inserts the number of mobile device seats available in your license	License - seat usage is more than 110% License - seat usage is more than 100%
   %MOBILE_USED_SEAT_COUNT	Inserts the number of mobile device seats in use	License - seat usage is more than 110% License - seat usage is more than 100%
   %NUMBER	Lists the number of events	Antivirus - Threats unresolved Antivirus - Real-Time Scan disabled Antispyware - Threats unresolved Smart Protection Services - Agents disconnected Warning events: All
   %SUBJECT_PREFACE	Inserts the specified text to the email subject	All
   %THRESHOLD%	Provides the threshold of an event	Update - outdated agents License - seat usage is more than 110% License - seat usage is more than 100% Warning events: All
   %TO	Inserts the ending time and date of the event	Warning events: All
   UTC%OFFSET	Inserts the time zone information	Action Required events: Threat events, system events, Apple Push Notification service certificate events Warning events: All
   %WEB_CONSOLE_LINK	Inserts the URL of the console	Antivirus - Threats unresolved Antivirus - Real-Time Scan disabled Antispyware - Threats unresolved Update - outdated agents Smart Protection Services - Agents disconnected Warning events: All

   Subject: [Action Required] Antivirus - Real-Time Scan disabled: %NUMBER
   Message: Trend Micro Worry-Free Business Security Services Notification 
   * Antivirus - Real-Time Scan disabled: %NUMBER 
   * Report time: %DATE_TIME
   * Affected endpoints:
     %DEVICE_LIST
     See more details on %WEB_CONSOLE_LINK. 
   * Suggestion: 
     Enable Real-Time Scan on all endpoints to stay protected.

   Subject: [Action Required] Antivirus - Real-Time Scan disabled: 5
   Message: Trend Micro Worry-Free Business Security Services Notification 
   * Antivirus - Real-Time Scan disabled: 5 
   * Report time: November 21, 2016
   * Affected endpoints:
     PC_1
     PC_2
     PC_3
     PC_4
     PC_5
     See more details on http://wfbs-svc.trendmicro.com. 
   * Suggestion:    
     Enable Real-Time Scan on all endpoints to stay protected.

5. Click Save.