The Security Agent is not always able to perform a desired action on detected threats. When this happens one of the following scan results will appear.
The Security Agent displays a notification if any user action is needed to resolve threats. Users do not have to refer to the logs to verify that all detected threats have been resolved. After a threat requiring attention has been resolved, the history of its detection will remain in the logs.
|
Scan Result |
Details |
|---|---|
|
File locked |
The file could not be cleaned or deleted. The file may be open or read-only. Ensure that the file is closed, reset permissions to it, and then try scanning again. |
|
File not found |
The file may have been deleted or moved. If attached to an external drive, the drive may have been disconnected, reconnect the drive and scan again. |
|
Insufficient disk space |
More disk space is needed. Try running Disk Cleanup or deleting some files to free up disk space. |
|
Insufficient memory |
More system memory is needed. Close other applications to free up some memory and try again. |
|
Quarantine path inaccessible |
Unable to move the file to the quarantined path designated by the administrator, which may be on another endpoint. Check you network connection and try again. |
|
Computer restart required |
The system must be restarted to completely fix detected threats. |
|
Unable to clean |
The Security Agent was unable to clean the file. Restart your endpoint and try again. If the threat is still not fixed, contact Trend Micro for support. |
|
Unable to recover |
The Security Agent was unable to restore an encrypted file. |