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Use token variables to customize the subject line and the message body of event notifications.

To prevent email from addresses with external domains from being labeled as spam, add the external email addresses to the Approved Senders lists for Anti-Spam.

The following tokens represent threat events detected on desktops/servers and Microsoft Exchange servers.

Variable

Description

{$CSM_SERVERNAME}

The name of the Security Server that manages the agents

%CV

Number of incidents

%CU

The time unit (minutes, hours)

%CT

Number of %CU

%CP

Percentage of total email messages that is spam

The following is an example notification:

Trend Micro detected %CV virus incidents on your computer(s) in %CT %CU. Virus incidents that are too numerous or too frequent might indicate a pending outbreak situation.

Refer to the Live Status screen on the Security Server for further instructions.