To improve problem resolution, have the following information available:
-
Steps to reproduce the problem
-
Appliance or network information
-
Computer brand, model, and any additional hardware connected to the endpoint
-
Amount of memory and free hard disk space
-
Operating system and service pack version
-
Endpoint client version
-
Serial number or activation code
-
Detailed description of install environment
-
Exact text of any error message received