To install from the Internal Web Page, the following are required:
Item to Check |
Requirement |
---|---|
Security Server |
The Security Server must be installed on:
|
Target client |
|
Target client running Windows XP, 7, 8, 8.1, 10, Vista, Server 2003, 2008, 2008 R2, 2012, 2012 R2, or SBS 2003, 2008, 2011 |
Users must perform the following steps:
|
Target client running Windows Vista |
Users must enable Protected Mode. To enable Protected Mode, in Internet Explorer, click tab. |
IPv6 |
If you have a mixed environment consisting of pure IPv4, pure IPv6, and dual-stack clients, the Security Server must have both IPv4 and IPv6 addresses so that all clients can connect to the Internal Web Page on the Security Server. |
Send the following instructions to users to install the Security Agent from the Internal Web Page. To send an installation notification through email, see Installing with Email Notification.
If users report that they cannot install from the Internal Web Page, try the following methods.
Verify that client-server communication exists by using ping and telnet.
Check if TCP/IP on the client is enabled and properly configured.
If you are using a proxy server for client-server communication, check if the proxy settings are configured correctly.
In the web browser, delete Trend Micro add-ons and the browsing history.