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The following table provides more information about some licensing error messages and possible actions to take when issues occur during license activation or renewal.

Licensing Error Messages and Suggested Actions

Error Message
Description
 Possible Actions
Unable to convert the license from full to trial version. To continue using the product, please contact your sales representative for renewing the license.
Once upgraded to a full license, the full license cannot be converted to a trial license.
  • Ensure you enter the valid full license data.
  • Contact your sales representative for renewing the full license.
Activation Code detected as the currently used license format. This trial license can only be used once. Please contact your sales representative for a trial License Key or upgrading to a full license.
Based on the terms and conditions, the trial Activation Code can only be used once.
An example of the Activation Code: TE-24RF-Q9UN9-S9QQN-XXXXX-XXXXX-XXXXX
See Comparison of License Formats for more details.
To continue using the product, contact your sales representative for a trial License Key or upgrading to a full license.
License Key detected as the currently used license format. Please contact your sales representative for extending the license.
Based on the terms and conditions, the trial License Key can be extended under certain circumstances.
You can also choose to upgrade to a full license for a minimum period of one-year protection coverage.
If you're using a full license, consider renewing the license.
An example of the License Key: FIJN-HPYB-XXXX-XXXX
To continue using the product, contact your sales representative for extending the trial license, upgrading to a full license, or renewing the full license.
Unable to connect to the license server. Proxy authentication is required.
This message signifies unspecified or invalid proxy authentication causes this issue that StellarOne cannot connect to the license server for license activation or renewal.
Check your proxy settings.
StellarOne has no Internet connection. You may try it again or choose to activate the license by importing the license file.
Due to unidentified network issues, StellarOne cannot connect to the license server to complete the license activation.
  • Check your network settings and then try to activate or renew license again.
  • You can also use the License File to activate or renew license in the offline environment. The License Key is required for downloading the License File. See Getting the License File for more information.
StellarOne has no Internet connection. You may try it again or click New License to get and import the updated license file.
Due to unidentified network issues, StellarOne cannot connect to the license server to complete the license renewal.
Unable to renew license. Make sure your network connection between StellarOne and license server is active or check your proxy settings and then try again.
Due to unidentified network issues, StellarOne cannot connect to the license server. Check your network settings and try again later.
The Activation Code cannot be used to renew license offline.
Check your network settings and then try to renew license again.