Views:
  1. Open the Users folder under the Active Directory Users and Computers in IdP server.
  2. Right-click on the user account used for SSO, and then go to Properties > General.
  3. Check the E-mail field. Make sure the email input here is consistent with the account email used for accessing StellarOne web console.
    Figure 1. Resolving SSO Issue - Email Check

  4. Make sure the system time in IdP and StellarOne servers are synchronized. Below are suggested procedures for time synchronization setting.

    1. Ensure the time in the IdP server synchronizes with the host PC that runs the StellarOne Virtual Machine (VM).

    2. Open the VM settings of StellarOne. Go to Options > VMware Tools.

    3. Click the checkbox of Synchronize guest time with host, and then click OK.

    Figure 2. Virtual Machine Settings - Time Synchronization

Parent topic: Single Sign-On