Views:
Trend Micro provides a Service Level Agreement (SLA) for Cloud Email Gateway Protection that is intended to help your organization receive secure, uninterrupted email service.
The Service Level Agreement covers availability, latency, spam blocking, false positives, antivirus, and support. Specific service-level guarantees are included in the most current version of the Cloud Email Gateway Protection Service Level Agreement, which you can view or download from this screen.
Important
Important
Provisions of the Service Level Agreement may vary among regions, so be sure to select your region and language when using this screen. Trend Micro reserves the right to modify the service at any time without prior notice. The current version of the Cloud Email Gateway Protection service level agreement is available for review by paid customers and by customers conducting a trial.
To view the Service Level Agreement for your region:

Procedure

  1. Go to Help → Service Level Agreement.
    The Service Level Agreement screen appears.
  2. From the drop-down list, select your language/region.
    Tip
    Tip
    Disable any pop-up blockers for your browser in order to download the Service Level Agreement.
    Cloud Email Gateway Protection displays an Adobe Reader (PDF) document of the Service Level Agreement for the language and region that you selected.