Integrate Trend Vision One Security Playbooks and Case Management with the ServiceNow ticketing system.
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NoteTo learn how to manage Trend Vision One
Workbench alerts in ServiceNow, see ServiceNow ITSM integration (for
Workbench).
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The following table outlines the available actions in the main screen of the
ServiceNow Ticketing System integration ().
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Action
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Description
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Allow Trend Vision One to send tickets to ServiceNow ITSM to be managed in the ServiceNow
portal.
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Allow ServiceNow ITSM to synchronize tickets created in Case Management, as well as
any
subsequent ticket updates.
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Obtain the API endpoint URL
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Click Manage API Key and copy the endpoint URL.
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Obtain an authentication token
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Go to , specify the API key settings and click Add.
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