ServiceNow ticketing system integration (for Security Playbooks and Case Management)

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Use the ServiceNow ticketing system integration to sync case data between ServiceNow ITSM and Trend Vision One Security Playbooks and Case Management.

The Trend Vision One for ServiceNow Ticketing System integration allows for two-way sync of case data between ServiceNow ITSM tables and Trend Vision One Security Playbooks and Case Management. For Case Management, you can choose whether to sync cases from Attack Surface Risk Management, Workbench, or MDR with a valid MDR license. Configure ticket profiles to specify how to sync case data when opening a case.

To use the integration, you must configure your ServiceNow account to access Trend Vision One case data.

Note

To learn how to manage Trend Vision One Workbench alerts in ServiceNow, see ServiceNow ITSM integration (for Workbench).

The following table outlines the available actions in the main screen of the ServiceNow Ticketing System integration (Workflow and Automation → Third-Party Integration → Trend Vision One for ServiceNow Ticketing System).

Action

Description

Create Trend Vision One ticket profiles

Configure profiles to allow Trend Vision One to sync case data to ServiceNow ITSM to be managed in the ServiceNow portal.

Obtain the API endpoint URL

Click Manage API Key and copy the endpoint URL.

Note

This action is only required for the Trend Vision One Case Management ticket profile

Obtain an authentication token

Go to Manage API Key → Generate Token, specify the API key settings and click Add.

Note

This action is only required for the Trend Vision One Case Management ticket profile