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Gain increased visibility into the relationships between and attributes of your devices by integrating ServiceNow CMDB with Trend Vision One.

Important
Important
This is a "Pre-release" feature and is not considered an official release. Please review the Pre-release disclaimer before using the feature.
The Cyber Risk Exposure Management for ServiceNow CMDB integration gives you access to your device information, including attributes and relationships, and device web activity logs within Trend Vision One to provide actionable risk insights. To integrate ServiceNow CMDB data, you must configure the integration in the ServiceNow console.
Note
Note
The following instructions were valid as of October 20, 2025.
To configure the ServiceNow CMDB integration, you need:
  • The Trend Vision One connector from the ServiceNow store
  • A dedicated web service access-only ServiceNow service account with the following roles:
    • cmdb_read
    • snc_platform_rest_api_access

Procedure

  1. In the Trend Vision One console, go to Workflow and Automation → Third-Party Integrations.
  2. Locate and click the Cyber Risk Exposure Management for ServiceNow CMDB card.
  3. Generate, copy, and save the authentication token.
  4. Use the authentication token copied from the Trend Vision One to configure the integration in the ServiceNow console.
    1. In the filter navigator, type Trend Vision One Connector and go to Properties.
    2. In the CMDB settings, add the Trend Vision One API authentication token you previously copied.
      The ServiceNow CMDB settings for the Trend Vision One ServiceNow connector
    3. Enable CMDB integration.
    4. Click Save.
  5. Check the data sync status in Data Source and Log Management. If the authentication token has expired, generate a new token and reconfigure the integration in the ServiceNow console.