Views:
Cloud Email and Collaboration Protection protects the following services:
  • Office 365 services, including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams
  • Google Workspace, including Google Drive and Gmail
  • Cloud storage applications, including Box and Dropbox
Cloud Email and Collaboration Protection requires service accounts to integrate with those applications and services that it protects. The service accounts can be categorized as:
  • Delegate accounts to integrate with Exchange Online, SharePoint Online, and OneDrive
  • Authorized accounts to integrate with Exchange Online, SharePoint Online, OneDrive, Microsoft Teams (Teams and Chat), Box, Dropbox, Google Drive, and Gmail
In Cloud Email and Collaboration Protection, go to Administration → Service Account, click Add, hover over the organization for which you need to grant access to services, and select a service from the list that appears on the right side.
Note
Note
If you have granted Cloud Email and Collaboration Protection access to a service in the organization, Cloud Email and Collaboration Protection grays it out on the list to prevent it from being selected again.
For the Exchange Online, Exchange Online (Inline Mode), SharePoint Online, OneDrive, Gmail, Gmail (Inline Mode), Box, Microsoft Teams, Teams Chat, or Microsoft Information Protection service account that is added using an access token, if for some reason the access token becomes invalid or you want to refresh the existing token, re-create an access token to continue using the service account.
After you have granted Cloud Email and Collaboration Protection access to Office 365 services for an organization, you can view the name of the Microsoft tenant associated with the organization.
Note
Note
If you have Trend Vision One, when you add a tenant in Trend Vision One → Third Party Integration → Microsoft Entra ID, Cloud Email and Collaboration Protection automatically associates the tenant with an organization with no service to which Cloud Email and Collaboration Protection has been granted access. If there is no such organization, Cloud Email and Collaboration Protection creates an organization and associates it with the tenant.
The following procedure takes Exchange Online as an example, and the procedure for re-creating an access token for other services is similar.
Note
Note
  • For Box, provide the Box administrator account used during access grant to ensure access to the previous service data by Cloud Email and Collaboration Protection.
  • For Gmail and Gmail (Inline Mode), provide an administrator account in the same domain as the one used during access grant to ensure successful re-creation of the access token.
  1. Click Recreate Access Token under Status of the Exchange Online service account.
    The Recreate Access Token for Exchange Online Service Account screen appears.
  2. Click Click here at the end of Step 1, specify your Office 365 Global Administrator credentials to sign in if prompted, and then click Accept on the screen that appears.
  3. Go back to the management console as instructed and click Done.
    A green checkmark icon appears under Status of the Exchange Online service account, indicating that the access token and the service account are valid.
Note
Note
If you have updated Cloud App Security to Cloud Email and Collaboration Protection, after re-creating an access token for Teams Chat, make sure you update the redirect URI to that of Cloud Email and Collaboration Protection in the app registration information in Microsoft Entra ID. For details, see Creating an Microsoft Entra ID App for Teams Chat Protection.