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After resolving the security issue on an isolated endpoint, you can restore network connectivity using the Response Management app.

This task is supported by the following services:
  • Trend Vision One
    • Windows agent
    • Linux agent
    • Mac agent
  • Apex One as a Service
    • Windows agent
  • Trend Cloud One - Endpoint & Workload Security
    • Windows agent
    • Linux agent
    • Mac agent

Procedure

  1. In the Response Management app, find the isolated endpoint and click the options button (options-icon.jpg) at the right of the row.
  2. Click Restore Connection.
    The Restore Connection Task screen appears.
  3. Confirm the targets of the response.
  4. (Optional) Specify a Description for the response or event.
  5. Click Create.
    Trend Vision One creates the task and displays the current task status in Response Management.
  6. Monitor the task status.
    1. Open Response Management.
    2. (Optional) Locate the task using the Search field or by selecting Restore Connection from the Action drop-down list.
    3. View the task status.
      • In progress (in-progress.jpg): Trend Vision One sent the command and is waiting for a response.
      • Queued (queued.jpg): The managing server queued the command because the agent was offline.
      • Successful (successful.jpg): The command was successfully executed.
      • Unsuccessful (error.jpg): An error or time-out occurred when attempting to send the command to the managing server, the agent is offline for more than 24 hours, or the command execution timed out.
      Important
      Important
      The Task status indicates whether the managing server was able to successfully receive and execute the command. If the command target is a Security Agent, the Task status does not necessarily indicate whether the target Security Agent or object successfully executed the command.