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Configure settings used when working with your support provider.

The following table outlines the settings available in the Support Settings screen.
Setting
Description
Remote support
Permits Trend Micro support engineers to access the Trend Vision One console for troubleshooting and debug log collection.
  • Select to allow Trend Micro support engineers to collect the diagnostic package from Endpoint Security and upload the package to Azure Storage.
  • Select to allow Trend Micro support engineers to remotely deploy utilities to endpoint agents for troubleshooting and mitigation.
Remote support requires that you select the check box to allow Trend Micro support engineers read-only access to licensed/enabled apps on your Trend Vision One console.
Note
Note
Diagnostic Package Collection in remote support is automatically enabled for new Endpoint Security users.
The diagnostic package is stored using Azure Cloud storage in the US region and is deleted after 21 days.
Add the following URL to your firewall allow list: scp-us1.manage.trendmicro.com
Learn more about Trend Vision One data collection disclosure.
Hypersensitive mode
Allows Trend Vision One to collect and analyze more detections and data. Hypersensitive mode is only recommended in response to an ongoing attack to collect vast amounts of data that is not applicable to day-to-day operations.
For more information, see Enabling hypersensitive mode.
Important
Important
Hypersensitive mode might generate false positive detections and increase bandwidth usage.
Endpoint Sensors only support hypersensitive mode on Windows agents.
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