Views:

Manage details and collect diagnostic information for an individual Private Access Connector.

The details screen for an individual Private Access Connector allows you to view basic details about the connector, including:
  • Name, ID and IP address
  • Version number and update time and result
  • Connection status and active time
  • Deployment environment
  • Number of connected Secure Access Modules
To modify the name of the Private Access Connector, click edit-icon_001.png.
You may also initiate tasks to generate temporary password tokens, collect diagnostic information, or perform troubleshooting tests. The following table provides details on the tasks available to perform on an individual Private Access Connector.
Note
Note
For tasks other than Network Speed Test and Temporary Password Generation, only the last 50 tasks performed over the last 30 days are retained and displayed on the console.
Task
Details
Procedure
Debug Log Collection
  • Allows you to run the connector in debug mode and collect log file of all connector activity
  • Only supported on Private Access Connector versions 2.22.0.1037 or later
  1. Enable debug mode on the connector.
    Important
    Important
    Debug mode requires increased resources and automatically turns off after successful log collection or 24 hours. Generating log files without enabling debug mode may not provide enough details to identify and diagnose a connector issue.
  2. Click Generate Log File to generate a file containing all available connector activity logs.
  3. After the task completes, click the copy (duplicate.jpg) icon to copy the file path pointing to the generated log file.
Network Speed Test
  • Helps verify the connection between the connector and Private Access
  • Only supported on Private Access Connector versions 2.11.0.1015 or later
  1. Click Start Test to begin the speed test.
  2. After about 60 seconds, view the upload, download, and ping rates in the displayed graph.
Temporary Password Generation
  • Generates temporary password tokens for accessing the connector
  • Only supported on Private Access Connector versions 2.21.0.0 or later
  1. Select the span of time for the password token to be valid.
  2. Click Generate.
  3. Click Copy to Clipboard to copy the generated token.
    Note
    Note
    Tokens are not stored in the Trend Vision One console. Only information on the last 100 tokens generated over the last 30 days is displayed.
  4. Use the copied password to access the connector.
  5. After use, click Expire All to expire any valid password tokens for the connector.