Understand the new, simplified model for calculating Trend Vision One credit usage.
Starting in January 2026, Trend Vision One for Service Providers has transitioned to a new monthly usage model, designed to ensure that your billing
reflects your managed customers' actual usage of Trend Vision One solutions.
This simplified billing model helps support your operations by reducing the risk of
overpaying for temporary usage spikes, such as incident response, assessments, or
onboarding. By providing more predictable monthly costs, the model enables smoother
billing for better forecasting, budgeting, and margin planning. You can confidently
scale customers and services without having short-term increases permanently raise
costs, making this model ideal for multi-tenant environments where usage naturally
fluctuates across customers.
Going forward, your billing is no longer based on your peak usage during the month.
For individual solutions, there are two ways that Trend Vision One calculates credit usage, depending on the solution—based on accumulated volume or
on the 85th percentile of usage snapshots.
Volume-based calculation
Volume-based solutions calculate credit usage based on each customer's cumulative solution usage
throughout the month. Your billing for the month is the sum of each day's usage that
month. As a result, your managed customers' estimated credit usage for volume-based
solutions updates every day of the month as usage accumulates.
Snapshot-based calculation
For snapshot-based solutions, Trend Vision One for Service Providers identifies the one day of the month occupying the 85th percentile position for usage,
and bills you based on your credit usage for that day alone.
Trend Vision One for Service Providers calculates snapshot-based monthly billing in the following way:
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Calculate your daily usage for a given customer: Trend Vision One for Service Providers calculates your unit usage on each day of the month for a given managed customer.
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Sort daily usage values: All daily unit usage values for the month are sorted from lowest to highest usage.
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Identify the day in the 85th percentile position: Trend Vision One for Service Providers determines the day of the month occupying the 85th percentile position as follows:
Note
This calculation excludes the days with the highest 15% of usage as outliers, helping to prevent your monthly billing from spiking due to a one-off event.-
Take the number of days in the month.Example: 31 days in January
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Multiply by 0.85.Example: 31 days * 0.85 = 26.35
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Round up to the nearest whole number.Example: 26.35 rounds up to 27
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Find the date in the sorted list occupying the resulting position.Example: Locate the 27th day in the ordered list.
Important
Note that the 27th day refers to the date occupying the 27th position in the ordered list, not the 27th of January. Any day in the month could occupy the 27th position, dependent on the amount of usage.
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Calculate chargeable units for the managed customer: The unit usage on the day occupying the 85th percentile position becomes your monthly chargeable unit usage for that customer.Example: If your usage for a given managed customer was 220 units on that day, then your number of chargeable units for that customer in January is also 220.
Note
This chargeable unit calculation applies only to Trend Vision One for Service Providers solutions used during the month. -
Add up total monthly billing: Your total billing for the month is equal to the sum total of all your managed customers' chargeable units.
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TipBetween the first and fifth days of each month, you can go to Usage Reports and modify
your chargeable units for the previous month. For example, you can modify your chargeable
units for January from February 1 to 5. This flexibility allows you to align with
customer onboarding or offboarding, contract changes, and internal billing reconciliation.
This feature is not available in all regions.
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