View troubleshooting information for devices that are unable to send vulnerability assessment information to Attack Surface Risk Management.
The following table outlines the issues displayed on the Devices with No Assessment
Visibility screen.
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Issue
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Details
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Operating system version no longer supported
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The operating system version is outdated and no longer supported. Such legacy systems
are
highly vulnerable to attack and often create dependencies that introduce more security
risk.
For more information about supported operating systems, see Vulnerability Assessment supported operating systems.
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Windows version not yet supported
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This version of Windows is not yet supported.
For more information about supported operating systems, see Vulnerability Assessment supported operating systems.
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Linux version not yet supported
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This version of Linux is not yet supported.
For more information about supported operating systems, see Vulnerability Assessment supported operating systems.
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Preview version of operating system installed
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The installed operating system is a preview release, which may not receive security
updates from the developer. Preview releases sometimes include issues or weaknesses
that
cause errors and introduce security risk.
For more information about supported operating systems, see Vulnerability Assessment supported operating systems.
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Agent not installed, Vulnerability Assessment not enabled, or endpoint not connected
to
network
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Verify the following:
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Trend Cloud One agent outdated
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The Trend Cloud One agent is outdated and no longer
supported. The minimum agent versions that support Vulnerability Assessment are the
following:
Go to the Trend Cloud One console to upgrade the agent.
For more information, see the Trend Cloud One documentation.
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