ServiceNow ITSM ticketing system integration (for Security Playbooks and Case Management)

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Use the ServiceNow ticketing system integration to sync case data between ServiceNow ITSM and TrendAI Vision One™ Security Playbooks and Case Management.

The TrendAI Vision One™ for ServiceNow Ticketing System integration allows for two-way sync of case data between ServiceNow ITSM tables and TrendAI Vision One™ Security Playbooks and Case Management. Configure ticket profiles and map fields to specify how to sync case data.

For Case Management, you can choose whether to sync cases from:

To use the integration, you must configure your ServiceNow account to access TrendAI Vision One™ case data.

Note

To learn how to manage TrendAI Vision One™ Workbench alerts in ServiceNow, see ServiceNow ITSM integration (for Workbench).

The following table outlines the available actions in the main screen of the ServiceNow Ticketing System integration (Workflow and Automation → Third-Party Integrations → TrendAI Vision One™ for ServiceNow Ticketing System).

Action

Description

Create TrendAI Vision One™ ticket profiles

Configure profiles to allow TrendAI Vision One™ to sync case data to ServiceNow ITSM to be managed in the ServiceNow portal.

Obtain the API endpoint URL

Click Manage API Key and copy the endpoint URL.

Note

This action is only required for the TrendAI Vision One™ Case Management ticket profile.

Obtain an authentication token

Go to Manage API Key → Generate Token, specify the API key settings and click Add.

Note

This action is only required for the TrendAI Vision One™ Case Management ticket profile.