Learn how to manually sync and remove endpoints from your Protection Managers after uninstalling the Trend Vision One agent.
If you used the uninstall tool to remove the Trend Vision One agent from your endpoint, some agents
automatically sync with the Endpoint Inventory app to remove the endpoint from the
inventory. The process might take some time to complete.
However, some endpoints might require you to manually sync your Product Managers or
enable automatic cleanup settings. You might also need to manually sync the endpoint
list in Zero Trust Secure Access.
Procedure
- For sensor only endpoints, enable automatic removal of inactive
endpoints.
- On the Trend Vision One console, go to .
- Click the settings icon (
) and go to Global Settings.
- On the Sensor Settings tab, select Automatically remove inactive Endpoint Sensor endpoints.
- Click Save.
- For Standard Endpoint Protection Windows endpoints, enable inactive agent
removal.
- On the Trend Vision One console, go to .
- Click the link to open the Windows Endpoint Group Manager (Server) console.
- Go to .
- Select Enable automatic removal of inactive agents.
- Click Save.
- For Standard Endpoint Protection macOS endpoints, manually remove the
agent.
- On the Trend Vision One console, go to .
- Click the link to open the macOS Endpoint Group Manager (Server) console.
- Go to .
- Select the agent to remove.
- Click Manage Agent Tree and then click Remove Agent.
- For Zero Trust Secure Access, manually refresh the endpoint list on the Secure
Access Module screen.
- On the Trend Vision One console, go to .
- Click the refresh icon (
) to update the endpoint list.