Configure settings used when working with your support provider.
The following table outlines the settings available in the Support Settings screen.
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Setting
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Description
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Trend
Vision One™ - Companion
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Trend
Vision One™ - Companion is an AI-powered chatbot that helps you investigate and respond
to Workbench alerts, generates search queries for the Search app, and answers
questions related to cybersecurity.
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Remote support
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Permits Trend Micro support engineers
to access the Trend Vision One
console for troubleshooting and debug log collection.
Remote support requires that you select the check box to allow Trend Micro support engineers read-only
access to licensed/enabled apps on your Trend Vision One console.
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Allows Trend Vision One to
collect and analyze more detections and data. Hypersensitive mode is only
recommended in response to an ongoing attack to collect vast amounts of data that
is
not applicable to day-to-day operations.
For more information, see Enabling hypersensitive mode.
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