Frequently asked questions

Trend Micro retains the conversation records with Companion for up to 30 days. If your conversation exceeds 500 prompts within 30 days, Trend Micro deletes the earliest prompts beyond 500.

You can use Companion in multiple tabs. However, if you are waiting for a response from Companion in one tab, you cannot send a new prompt in other tabs until you get the first response.

We have filters in place to replace/remove common types of personal data from prompts, such as names and email addresses. However, some personal data might remain.

Because of the filters to remove personal information from prompts, Companion might generate a response different than you expect.

No, Companion is designed to provide assistance exclusively in the field of cybersecurity.

Companion can only understand questions in English.