Keep track of incident investigations, procedures, and supplemental information for threat alerts and risk events.
Case Management provides the following benefits:
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Streamlined event response through a single task management hub
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Collaboration using a platform-wide notebook tool that facilitates knowledge sharing and information exchange
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Insights into the tasks of the team managing a case, sources of risk, and distribution of responsibility in a centralized dashboard
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For Managed XDR customers, direct communication from the TrendAI™ MDR team to get incident alerts and recommended remediation actions.
The following table outlines the sections available in Case Management ()
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Section
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Description
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Displays the cases opened by your organization's SOC team, IT operations team, or
risk officer
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Displays the cases the TrendAI™ MDR team opened for you.
Interact with the TrendAI™ MDR team: get incident alerts, recommended remediation actions, and leave extra information
for the MDR team.
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