Removing an endpoint from Endpoint Inventory does not uninstall the agent package,
regardless if the endpoint was removed manually or automatically by the inactive agent removal
settings. The behavior of removing and reconnecting depends on when the endpoint
was removed.
For endpoints removed before March 25, 2024:
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After removal, Endpoint Inventory creates a command to disable the endpoint sensor.
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The next time the endpoint powers on, it receives the disable command and removes the endpoint sensor.
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The endpoint does not reappear in Endpoint Inventory. To reconnect and enable the sensor, you must download and reinstall the agent package.
For endpoints removed after March 25, 2024:
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After removal, Endpoint Inventory creates a command to disable the endpoint sensor.
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Additionally, Endpoint Inventory creates a reconnect request. The reconnect request expires after 365 days.
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The next time the endpoint powers on, it receives the disable command and removes the endpoint sensor.
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After the removal process completes, the endpoint receives the reconnect request and automatically reinstalls the agent package.The endpoint sensor applies the currently configured general and global settings.
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After the reinstallation process completes, the endpoint appears in the Endpoint Inventory.
Note
When reconnecting endpoints managed by a Protection Manager, the endpoints might take longer to reestablish their connection to their Protection Manager. While the endpoint is connecting, the endpoint displays the Sensor only status. Allow some time to re-synch with the assigned Protection Manager.If the endpoint does not receive the reconnect request, (for example, the reconnect request expires), you must download and reinstall the agent package to reconnect the endpoint.
If you removed an endpoint for the purpose of connecting the endpoint to a different
company, you must completely uninstall the agent package before you can install the
agent
package for the new company. For more information, see Uninstalling Agents.