Trend Vision One for ServiceNow Ticketing System integration for Case Management creates tickets in ServiceNow in real time with bi-directional sync. That means when
you update a ticket in ServiceNow, it immediately updates the Trend Vision One
Workbench and matches corresponding fields in both applications. In comparison, ServiceNow
ITSM integration for Workbench does not offer two-way sync. It periodically pulls
Workbench alerts and creates tickets in ServiceNow. Additionally, Trend Vision One for ServiceNow Ticketing System integration populates information on the Case Management
tab while ServiceNow ITSM integration populates the Workbench Alert Information tab.
Trend Vision One for ServiceNow Ticketing System & ServiceNow ITSM integration for Workbench Comparison
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Trend Vision One for ServiceNow Ticketing System
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ServiceNow ITSM Integration for Workbench
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Real-time, bi-directional sync
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Yes
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No
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Update frequency
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Immediately
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Periodically
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Info location
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Case Management tab
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Workbench Alert Information tab
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