What is the best practice for creating a ticket in ServiceNow for a Workbench alert using the two-way sync between a Workbench case and a ServiceNow ticket?

Views:

Use the latest ServiceNow Vision One connector (version 2.1.2 or later, available from the ServiceNow store.
Follow the steps for configuring a case management ticket.
In Trend Vision One Connector Settings, enable only Case Management integration (not Workbench). This setting displays the Case ID in the ServiceNow Incident table and Case Management tab. The setting also syncs updates to the Status, Findings, and Case priority in ServiceNow to the Trend Vision One case and associated Workbench.