Will I lose Workbench information if Case Management only populates case information in a ServiceNow ticket?

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No. When a Workbench case is created in Trend Vision One, the alert model name or the insight name appears in the case name by default. When the case syncs with ServiceNow, the case name shows in a short description and the Workbench ID shows in the associated item field. So, you will not lose this information.

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