Keep track of incident investigations, procedures, and supplemental information for threat alerts and risk events.

Case Management provides the following benefits:
  • Streamlined event response through a single task management hub
  • Collaboration using a platform-wide notebook tool that facilitates knowledge sharing and information exchange
  • Insights into the SOC team’s tasks, sources of risk, and distribution of responsibility in a centralized dashboard
  • For Managed XDR customers, direct communication from the Trend Micro MDR team to get incident alerts and recommended remediation actions.
The following table outlines the sections available in Case Management (Workflow and AutomationCase Management)
Displays the cases opened by your organization's SOC team.
Manage your organization’s cases by utilizing the options available in Case Management.
Displays the cases the Trend Micro MDR team opened for you.
Interact with the Trend Micro MDR team: get incident alerts, recommended remediation actions, and leave extra information for the MDR team.
The MDR tab is only available for Managed XDR customers.